What to do if you have a faulty electrical appliance – your rights as a consumer
Faults are classified by the ACCC (Australian Competition & Consumer Commission) as being either minor or major. A major fault occurs when an electrical item is significantly different from the description, is unsafe, doesn’t do what the claim said it would, cannot be easily fixed or has a problem that would have stopped you buying it, had you known about it. Minor faults, on the other hand, are those such as small defects associated with appearance. According to the ACCC, if you have a minor problem with a product, a business can choose to give you a free repair instead of a replacement or refund. However, if you have a major problem, you have the right to ask for your choice of a replacement or refund. The retailer or manufacturer who sold you the goods has no right to refuse to help you by sending you to the manufacturer or importer. Did you know? Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired? You can read more on that on the ACCC’s consumer rights page, here. Of course, if you’re experiencing electrical faults or would like help testing your switches, smoke alarms and appliances, we’d love to help! You can give us a call on 1300 045 103 or request a quote now.